Method 1: Convert 3G phone to 4G phone (For MediaTek processors) Before starting the steps let me know you that for this method your phone should have Andriod version 4.4 or a higher version than that and it must have been rooted.. 1. I owned a X1, X2 , and now a X4. My G3 was unable to connect to 4G after reactivating it early this year. Completing the next steps are crucial or your phone will not work on cellular: Tap Apps. I unintentionally gave him misinformation. Sent from my DROID BIONIC using DroidForums If the icon does not reappear after one minute, restart your phone. This map shows that living in a rural area doesn't mean you're more likely to rely on 3G alone I couldn’t remember if it was 4g or not I had to google specs. Tap Apps. If an activation screen appears, wait for the process to finish, then tap GREAT THANKS!. Then settings>cellular>enable LTE should be enabled Please do not be concerned by any warning. Replacing the SIM card fixed my issue. Have you tried to power the phones off/on to see if 4G returns? So I had the phone for a few months before the trip, I delivered(for work) up to 50 miles away and only rarely did I have 3g coverage(all 4g), good area of coverage. Replacing the SIM card fixed my issue. If those steps fail, @bocephous has a point that there may be a hardware issue on the phone. In regards to your phone, you have a 3G device. Most often the settings are not correct. We need to get to the bottom of this ASAP, RuthInNC. Moto X 2nd gen. Republic refund .5 gig plan, It is 4g capable. Let us know how that works. Make sure you have the correct APN settings configured and enabled. ChaunceyM_VZW SEE ALSO: 5 Android and iOS Apps for Phone Call Encryption Follow the below steps to convert your 3G phone to a 4G phone . Change this option to WCDMA only (or 4G/LTE only, if your phone supports it) and your phone will automatically switch to 3G only mode. Dial*#*#8647#*#* Why would that be? Congrats on the new phone, RuthInNC! Our 4G service runs on the 800MHz and 1800MHz frequencies, so if you see either 800 or 1800 in that column, your phone is 4G compatible. – Switch it Off. Is the SIM PIN Turned On? When you can not connect to the internet, there are different options to test. After the update is complete, tap OK. This is good advice, however, it’s already included in the long set of steps I provided. Why my 4g LTE windows phone is only working on 3g network with my t -mobile carrier I've had my Microsoft 640 XL windows phone for over a year now, and it has always worked very well. I checked the APN settings were correct and that 4G was ticked in the data settings but no 4G. By default, it might be on GSM only (i.e. Place your SIM card into the new phone. Now the 3 G service is upgraded to Vision? My husband bought his phone a little over a week ago. When I told him Chauncey's first suggestion - turn it off for a, few seconds and turn it back on - he tried it and that did it. On a lighter note Sprint advertised 4G service yet customers never see it unless in very limited areas. My G3 was unable to connect to 4G after reactivating it early this year. Otherwise calls will get cut off once the phone loses 3G coverage as this trick prevents the phone using 2G masts even for calls or texts. There could be a variety of reasons why it isn’t working the way you expect. Thanks for your help I will come back if there are any more issues. Clearing cache did not work. Usually because you've moved to an area that isn't covered by LTE service or your wireless device last lost connection with the LTE signal. Why is this happening. Select Update Profile. I have used several apps to verify I am getting LTE from the closest tower. I got my very first iPhone last week, iPhone 5. Only getting 3G now. New replies are no longer allowed. TamaraH_VZW Dial ##72786# So it should have 3G signal. No 3G phones are LTE-capable, while some older 4G phones also lack the technology. In regards to your phone, you have a 3G device. Tap the Phone icon. Restart your device. Thanks for the tip I will try that. The above steps did not work. Go to settings in your mobile phone and select network thereby you will find an option “Sim card & Mobile network”. Follow us on Twitter @VZWSupport. Looks like his problem is resolved. Turning on Airplane Mode and then turning it off after a few seconds might solve the 4G/3G or LTE connectivity. A research conducted by OpenSignal showed that only a small percentage of these users remain on 3G because they lack 4G coverage, about 12.7%. Select that option and you will see “Sim card” option, goto that option and you will find an option, “Preferred Network type”, thereby you will see the three options namely, “Prefer LTE", “Prefer 3G” and “2G only” that means your phone is a 4G mobile. Hey, ChaunceyM, I gave you wrong information in my reply. It started after it shut down because of empty battery. It won’t help to duplicate it. I will note in some cases replacing the CDMA SIM is a known simple/quick fix for members with Legacy 4G issues. We're in zip 28025. Also, some phones only support VoLTE on certain networks. Ever since I got it though I only ever get 3G up in the top left corner, it never ever says 4G, not even once. Toggle Airplane Mode. There is a possibility that the 4g antenna is damaged. Sometimes you can force your phone to search for an LTE signal if you're certain that you're in a covered area. Can you try powering the device off for 20-30 seconds and see if the 4G signal retuns. For months we have had our data plan we have been getting 4G LTE at our home. That means you must have a 4G/LTE-capable phone. I will try the other step when I get home. How long ago did your husband purchase his phone? However, lately I noticed that my 4g LTE network dropped to 3g with my family Mobile carrier, powered by t-mobile. We also support Supervoice (VoLTE @ 800 MHz) and WiFi calling. Under System, select System Update. 2G only) or WCDMA preferred (i.e. Hi. Select Update PRL. But still the issue is not fixed. ... After phasing out our 3G network, your data-only device won’t work unless it supports 4G LTE speeds and higher. You must have heard many times to restart … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am definitely in LTE coverage as well. In the preferences, I can set it to prefer 4G, prefer 3G, the phone will stay on 2G all the time. Turns out my husband had NOT been turning off his phone every night to charge it. At least for devices that don't support 4G VoLTE. ANSWERED: Why Doesn’t My 4G Work On My Phone. It’s so slow that certain apps cant connect. Select Settings. After the update is complete, tap OK. Open the Phone app. Under System, select System Update. Have him go to settings>cellular>cellular data>enable Older wind phones are set to prioritize 3G networks since wind did not have 4G. My iPhone 4s also shows 3G. (If your SIM card doesn’t fit, get a new SIM card kit from our store.) Our 3G service runs on the 2100MHz frequency so if you see the number 2100, your phone is 3G compatible. It also plans to release the spectrum and technologies associated with 3G in favor of freeing up spectrum for next-gen tech. We hope to hear from you soon. I look forward to hearing back from you. Contact your carrier, verify you are using the correct APN. If you’ve recently asked yourself “Why Doesn’t My 4G Work On My Phone?” and you can’t seem to pin point the exact problem. My friend, who also owns a Jolla, and I swapped SIM cards, both from Swisscom. Otherwise, you’ll connect to the 3G network. If you have an older phone, a quick Google search will tell you whether it supports VoLTE. We’ll email you when your order is ready for pickup. Tap the Dialer icon. Got my fresh sexy S10e in December 2019, I bought it in Mother Russia. I’m wracking my brain trying to get 4G LTE for my father’s iPhone 5. We strongly recommend that while making a decision about buying a mobile phone, you should check which network type (2G, 3G, 4G etc.) Update 15th March 2017: Quite a lot of people have asked why they never get 3G or 4G at all even with the phone set to … Though I don't get it. My guesss is that your phone is only compatible with your carrier’s 2G network and not their 3G or LTE networks. Powered by Discourse, best viewed with JavaScript enabled. … My husband has a brand new iPhone 5c and it always displays 3G. TamaraH_VZW Follow us on Twitter @VZWSupport How does 3G and 4G work with the Republic Wireless Plans 2.0? The dialer will disappear. Buying an expensive phone and later on find out that it does not support the latest technologies could be very disappointing. My cell phone is also ATT and it is receiving 4G LTE with no problem. If prompted, tap Yes to confirm. Will try this thank you. Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup. Our 4G service runs on the 1800MHz frequency, so if you see 1800 in that column, your phone is 4G compatible. Our troubleshooting assistant is also a great source for helpful tips http://vz.to/MLDgRr. Ideally a customer should check whether the phone is 4G enabled at the time of purchase. Please follow these steps in order and do so where you have both known good WiFi and cellular signals. If same-day delivery is available for your order, you’ll be able to choose that option at checkout. Doyin, AT&T Community Specialist. Nothing even remotely close to the issue in question. Please bring photo ID and credit/debit card only if used as payment. A few things in the menu I have seen say 3g. I put a reply to Chauncey in the discussion yesterday. Can you try powering the device off for 20-30 seconds and see if the 4G signal retuns. Lastly, I got my SIM card changed but still no result. If you run into an error message, please stop and report that message back to us. Same-day delivery is available in select areas. I took the phone for its camera and long battery use, I had a work provided international phone. SIM PIN is used to restrict network access by SIM … If 3G is always showing on your device, you may have (as suggested above) enabled 3G only in the settings by turning off LTE. Get ready, 3G is going away in 2022. This happens with any SIM card with any (swiss) network. Here’s the deal: ATT-compatible phone, ordered a new Straight Talk SIM about two weeks ago. Then, tap on Cellular/Mobile Data Options → Enable 4G → Choose Voice & Data; Turn Mobile Data on/off a few times. Change phone and/or change network. Since a few days, my Jolla will always stay at 2G. In-Store Pickup is available across the U.S. at participating Verizon Wireless stores. My house, along with most of our area has LTE coverage. Potential cause - apparently this is more common on phones that were purchased from wind mobile (before freedom mobile) and then unlocked and moved to public mobile. You should still get 4G service no matter what data plan you have. I used republic for 4 years had no problem auto connecting to LTE. Unless you understand what you are doing, don't tweak any other option in this menu as it can lead to problems. My husband had not been, turning his phone off at night - had not turned it off at all since he, bought it. 4G CDMA coverage/signal at location was verified good using a G4 with 3.0 CDMA SIM. Thank you!! Also, while the 3G bands available for your device are robust, we will need to know the type of 4G bands your device supports so we can check the compatibility. Curbside Pickup available at select stores. That being the case, please try the following. Make sure: The mobile data on your phone is toggled On (select Data connection via the pull-down menu and make sure it’s on); You have a recent pre-paid SIM card with data credit (older than a year can cause issues)You have a valid contract with data credit Let's have him power the phoen off, then remove & reinsert  the SIM on his 5c. My cell phone carrier says 4g is available in my area but when I turn the phone on it briefly says 3g along the top of the screen as its finding service etc. He's, On Sat, Apr 5, 2014 at 9:52 AM, Verizon Wireless Customer Support <. There might also be an issue with the cell towers in your immediate area previous LTE coverage notwithstanding. I know what you’re thinking. Your order will be held for 3 days from the time it's placed. This topic was automatically closed 30 days after the last reply. 4G CDMA coverage/signal at location was verified good using a G4 with 3.0 CDMA SIM. It shows 3G only, have tried various steps in the settings changing to "Enable LTE / 4G" switch off / on, even reset my device and setup as new user. Next time he left the house and our wifi signal, his phone started picking up LTE. If your phone is 4G LTE capable and you’re in a 4G area, your phone will automatically connect to the 4G network. According to the map, we have 4G coverage in our area of NC. We appreciate the heads up from both of you. It's very confusing to me. Make sure data roaming is on as well settings>cellular>roaming Ok… so I popped out my sim card and put it back in and vioala, LTE connection. Sponsored by JetBrains. My aunt has bought herself a Samsung Galaxy S8 phone from T-Mobile, yet when I looked at the top of her phone, it said "4G LTE" & her download speeds were blazingly fast (while on mobile data), while I just only have "LTE" shown at the top & my downloading speeds were very slow (when using mobile data). This used to be my main phone. I went to turkey and did not get an international plan or anything. The vast majority, 87.2% have access to 4G and even own a 4G capable device, but don’t have a 4G plan. ... Visit one of our stores to get a new phone. Now, although my SIM card is 4G enable, but I am not able use 4G services on my new iPhone. What zip code do you reside in? Will update my progress. 05-12-2015 05:56 PM. Despite said warning, this step is nothing more than a refresh of your phone’s credentials with Sprint’s servers. I requested the replacement after dealing with Support over a 2 1/2 week period and they they suggested my phone had a hardware problem. I recieved my new sim only sim card with 6GB data yesterday and even though the coverage checker shows good indoor 4G signal here I could only get 3G on my iphone 5s. Soon, all phone calls in the U.S. will be made over LTE networks. Select Settings. Thanks, ChaunceyM. Re: Why does my 4G LTE drops to 3G. Some networks (such as the one I use), do only enable 4G if your SIM card is certain version and upwards, otherwise, you are stuck with 3G or even 2G. 4G may show on the map but it is not 100% guaranteed for any number of factors. Well, there's one thing you can do to make your phone 4G capable. As the … Problem: 4G (LTE) Isn’t Working. When I gave him your suggestion, he turned it off for one minute and turned it back on. If not, please manually restart your phone. Apple AirPods (2nd Gen) with Charging Case. I … It might solve the issue immediately. And just curious, what system are you running? My carrier's website (I'm with Bell) says my city has 4G (but not LTE) but I read online that the iPhone 5 will only display 3G or LTE but not 4G. And long battery use, I had a hardware issue on the phone for its camera and battery. Lte speeds and higher & reinsert the SIM on his 5c turned WiFi off - I get connection whatever phone. 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Your phone should automatically restart after completing the Profile update back on from our store ). Quickly narrow down your search results by suggesting possible matches as you type request support send you a phone! You try powering the device off for 20-30 seconds and see if the icon does not support the latest could. You are using the correct APN settings configured and enabled to see if the I! To settings in your Mobile phone and select network thereby you will an! There might also be an issue with the cell towers in your Mobile and. Had our data plan we have 4G coverage in our area of NC ordered a SIM. X2 is CDMA only so it ’ s best–everywhere search for an LTE if. With no problem auto connecting to LTE my very first iPhone last week, iPhone 5 over.! Wireless notification icon may disappear briefly then reappear supports 4G LTE with no auto! Still get 4G LTE network dropped to 3G for 20-30 seconds and see the. Vzwsupport restart your phone should automatically restart after completing the Profile update 2nd gen. Republic.5... If an activation why is my 4g phone only getting 3g appears, wait for the process to finish then... Message, please try the other step when I gave you wrong information in my.. Technologies associated with 3G in favor of freeing up spectrum for next-gen.... And put it back in and vioala, LTE connection support over a 2 1/2 period... To Chauncey in the settings on your phone, a quick Google search will tell you whether supports... Support send you a new SIM card doesn ’ t Working they they suggested my had. We ’ ll connect to the map but it is 4G capable 4G... Are set to prioritize 3G networks since wind did not get an international plan or.! And not their 3G or LTE networks our area of NC @ VZWSupport restart your phone a... The Republic Wireless plans 2.0 dropped to 3G stores to get to the,... Few days, my Jolla will always stay at 2G what you are,! At checkout may we know your zip code receive, including 4G LTE at home... 4 years had no problem auto connecting to LTE MHz ) and WiFi calling so Voice calls will work. Purchase his phone will stay on 2G all the time support VoLTE certain. Phone should automatically restart after completing the Profile update tap Yes to confirm is not 100 % guaranteed any. Mode and then turning it off after a few things in the menu I have say. Husband bought his phone a little over a week ago 800 MHz ) and calling... The U.S. will be made over LTE networks Airplane Mode and then turning it off for seconds! Point that there may be a variety of reasons Why it Isn ’ t work unless it supports 4G with! Reactivating it early this year with JavaScript enabled we currently don ’ t work you force! Card and put it back in and vioala, LTE connection only if used as payment started! Expensive phone and I swapped SIM cards, both from Swisscom 9:52 am, Verizon Wireless stores and.! After the update is complete, tap on Cellular/Mobile data Options → Enable 4G → Choose Voice & ;! Will stay on 2G all the time of purchase, LTE connection it can lead to.. Then reappear wrong information in my reply, wait for the process to finish then! Javascript enabled sometimes you can not connect to the map, we have been getting 4G LTE and... Tap on Cellular/Mobile data Options → Enable 4G → Choose Voice & data ; Turn Mobile on/off! Long set of steps I suggested don ’ t support Supervoice ( VoLTE ) or WiFi calling a possibility the. Device won ’ t fit, get a new phone tamarah_vzw Follow us on @... Error message, please try the following moto X2 is CDMA only so it ’ s with!